OCR Evaluation, Rebuilt for Insurance Claims in GenAI Era
Processing scanned claim PDFs used to be “good enough” if the text was mostly readable. In the GenAI era, that’s no longer true: if OCR misses a checkbox, scrambles a table, or loses layout context, the document becomes unreliable for extraction, retrieval, and automated decisions. Insurance makes this worse—many documents are old, low-quality scans with handwriting and dense forms—so we need evaluation that reflects real usability, not just character-perfect transcription.